Join Older Persons Advocacy Network to explore what happens when things go wrong with your aged care service, and with the help of their expert panel, delve into effective complaints handling. Panellists include:

• Louise Macleod, Complaints Commissioner, Aged Care Quality and Safety Commission
• Amina Schipp, Member, OPAN’s National Older Persons Reference Group
• Analou Cariaga, General Manager Quality, Safety and Risk, Anglicare
• Craig Gear, CEO, OPAN